Frequently Asked Questions

Just got started and have a few questions?

Frequently Asked Questions

Pre-Sales Questions

Do you offer a free trial period?

Our WEB HOSTING and WORDPRESS HOSTING plans are free to try for 30 days. To claim your 30-day free trial, all you have to do is use the coupon code FREETRIAL and then select the one-month billing contract term when placing the order!

Do you offer free domain registration?

Yes, you can get a free domain registration! Sign up for a ChemiCloud hosting plan for 12 or 24 months and receive a complimentary one-year domain registration for FREE! To take advantage of this offer, select the 12 or 24 months billing contract term when placing the order for the desired hosting plan then enter the coupon code FREEDOMAIN

Please read more about free domain registration offer.

What type of domain extensions can I register with you?

At this time, only .com, .net, .org, .biz, .info, .eu, .us, .guru, .blog, .ca can be registered by or transferred to ChemiCloud. We are working to expand this list, but there is no estimated date when others will be available. We can certainly host other domain .tlds but would need to be registered with a different provider, and sites hosted with us. See our domain registration pricing.

Do you offer a Money Back Guarantee?

We are confident that you will love our hosting services. But if you are unsatisfied with our services for any reason in the first 45 days, the right thing to do is to guarantee your money back. No questions asked. If you order a VPS and you do not like it for some reason you can cancel within your first 15 days for a full refund.

How do I know what hosting plan is best for me?

This all depends on the type of website you will be hosting as well as the amount of traffic you think you will be receiving. For us to help you find the perfect fit for you and your website, start a Live Chat with our sales team.

Can I upgrade my hosting plan at a later stage?

Sure thing. All accounts can be upgraded. Upgrades will happen the same business day.

How long will it take to set up my account?

Normally once payment has been received, your service will be online within 10 minutes. However, there are some rare cases where there might be an issue verifying part of your payment, and this may cause a delay. If you feel it is taking to long for your service to come online, please feel free to contact our support team so that we can look into this for you.

Do you offer Free Let’s Encrypt SSL Certificates?

Yes, all hosting plans come with free Let’s Encrypt SSL certificates, for all your hosted domains allowing you to use https for added security and SEO benefits.

How can I transfer my website to ChemiCloud? 

We offer free migrations to all of our customers. From the moment your order is activated, you can just request your migration via Lab - ‘Support’ icon located in the left menu then open ‘Migration Request’ tab. Our Migration Team will handle every challenge 24 hours a day, Monday to Friday. Our experts will migrate your existing websites to ChemiCloud quickly, seamlessly, FREE of charge and with no downtime.

What are your hours of Technical Support?

Email and chat support is available 24 hours a day, 7 days a week, 365 days a year.

If you were unable to find an answer to your question, please contact our sales team.

Technical Questions

What does ChemiCloud do to help prevent Email Blacklisting?

Because we know how important are e-mails for your business, we’ve partnered with Outbound e-mail filtering and Email Delivery experts, MailChannels. In that way, you'll never worry about IP blacklisting again!

Do you provide with daily backups for my data?

We maintain multiple automated backups of your data for up to 30 days. Files and databases are backed up regularly, and you can restore these via a web interface within your hosting control panel. 

What about my website speed?

Our Web Hosting, WordPress Hosting, and Reseller Hosting packages utilize LiteSpeed caching to speed even the busiest website. Combine this with our fully 100% SSD disks for both files and MySQL; you’ll experience superior performance for your website.

What Operating System do you use on the servers?

Our servers currently run on CloudLinux. The biggest benefit of CloudLinux is that it can ensure the stability and safety of the overall hosting server. If one user account consumes too many resources, that particular account is caged, and the other accounts are not affected. Similarly, if one user account is compromised, the infection or security threat does not spread to the other accounts on the same server.

What PHP Versions do you support?

We support PHP 5.4, PHP 5.5, PHP 5.6, PHP 7.0, PHP 7.1, PHP 7.2 and PHP 7.3. We are using PHP 7.0 as default PHP version on all of our server fleet.

What version of MySQL do you use?

Our servers currently run on MySQL 5.6 by default.

Do you provide with SSH / Shell Access?

SSH access is disabled by default on all accounts, for security purposes. However, if needed we can enable SSH access to your account in minutes.

Do you allow adult content on your servers?

We do not allow adult content. This is described as pornographic material. We do allow certain types of artistic material. Please contact our support team if you have further questions.

Can I use Active Server Pages (ASP) on my site?

We only use Unix Servers. ASP requires Windows Servers which we don't provide. 

What processor models do ChemiCloud servers run on?

We use server-grade Intel Hexcore processors.

What kind of Network does ChemiCloud run on?

All ChemiCloud servers are connected via gigabit ethernet.

If you were unable to find an answer to your question, please contact our technical support team.