{"id":1173,"date":"2018-07-10T13:05:08","date_gmt":"2018-07-10T13:05:08","guid":{"rendered":"https:\/\/chemicloud.com\/kb\/?post_type=article&#038;p=1173"},"modified":"2020-03-25T14:42:30","modified_gmt":"2020-03-25T14:42:30","slug":"contact-chemicloud-support-team","status":"publish","type":"ht_kb","link":"https:\/\/chemicloud.com\/kb\/article\/contact-chemicloud-support-team\/","title":{"rendered":"How to Contact ChemiCloud Support Team"},"content":{"rendered":"<p>If at any time you have any questions and you didn&#8217;t find the answers in our Knowledge Base or need technical\/billing assistance, please feel free to contact our support team.<\/p>\n<p>We&#8217;re offering 24\/7 Support via:<\/p>\n<ul>\n<li><strong>Support tickets<\/strong> (&lt;10 mins First Reply)<\/li>\n<li><strong>Live chat<\/strong> (Instant Reply)<\/li>\n<\/ul>\n<h3 id=\"how-to-create-a-ticket-in-client-area\">How to create a ticket in Client Area<\/h3>\n<p>To <strong>create a ticket<\/strong>, log into your <a href=\"https:\/\/lab.chemicloud.com\" target=\"_blank\" rel=\"noopener noreferrer\">Client Area<\/a><b><\/b><b>\u00a0\u2192 Support \u2192<\/b>\u00a0<strong>Open New Ticket <\/strong>tab.<\/p>\n<p>When you&#8217;re creating a ticket, you&#8217;ll have the opportunity to select the relevant department and subject for your issue.<\/p>\n<p>Please make sure to provide us with a brief explanation of your issue and with the necessary steps to replicate if needed.<\/p>\n<p>Additionally, you can include a screenshot in the attachment.<\/p>\n<p>Once you will submit your ticket, one of our happiness engineers will get back to you shortly.<\/p>\n<h3 id=\"how-to-start-a-live-chat-conversation\">How to start a Live Chat conversation<\/h3>\n<p>If you prefer to get assistance by Live Chat, click the <strong>&#8216;Chat with Us&#8217;<\/strong> button (bottom of the page &#8211; right-hand corner) that will follow you while browsing our website, or while being logged into your Client Area.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If at any time you have any questions and you didn&#8217;t find the answers in our Knowledge Base or need technical\/billing assistance, please feel free to contact our support team. We&#8217;re offering 24\/7 Support via: Support tickets (&lt;10 mins First Reply) Live chat (Instant Reply) How to create a ticket&#8230;<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"ht-kb-category":[188],"ht-kb-tag":[],"class_list":["post-1173","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support-resources"],"_links":{"self":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb\/1173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/comments?post=1173"}],"version-history":[{"count":3,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb\/1173\/revisions"}],"predecessor-version":[{"id":1845,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb\/1173\/revisions\/1845"}],"wp:attachment":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/media?parent=1173"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=1173"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=1173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}