{"id":1174,"date":"2018-07-10T13:21:18","date_gmt":"2018-07-10T13:21:18","guid":{"rendered":"https:\/\/chemicloud.com\/kb\/?post_type=article&#038;p=1174"},"modified":"2020-03-25T14:42:29","modified_gmt":"2020-03-25T14:42:29","slug":"self-service-support","status":"publish","type":"ht_kb","link":"https:\/\/chemicloud.com\/kb\/article\/self-service-support\/","title":{"rendered":"Self-Service Support (Knowledge Base)"},"content":{"rendered":"<p>While being a ChemiCloud customer, you will have multiple ways to get quick answers to your questions even without having to contact our support team.<\/p>\n<p>When you have questions or want to learn more on a specific topic, you can use the search function in our public Knowledge Base.<\/p>\n<p>As you type, relevant articles containing answers to your topic will appear in the drop-down list.<\/p>\n<p>To access our Knowledge Base, log into your <a href=\"https:\/\/lab.chemicloud.com\" target=\"_blank\" rel=\"noopener noreferrer\">Client Area<\/a>\u00a0<b>\u2192\u00a0<\/b><b>Support \u2192<\/b><strong>Knowledge Base.\u00a0<\/strong><\/p>\n<p>Or simply visit <strong>kb.chemicloud.com<\/strong> in your preferred web browser.<\/p>\n    \t\t<div class=\"hts-messages hts-messages--info   hts-messages--withicon \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tIf at any time you have any questions and you didn\u2019t find the answers in our Knowledge Base, please feel free to <a href=\"https:\/\/lab.chemicloud.com\/submitticket.php\" target=\"_blank\" rel=\"noopener noreferrer\">contact our support team.<\/a>    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"<p>While being a ChemiCloud customer, you will have multiple ways to get quick answers to your questions even without having to contact our support team. When you have questions or want to learn more on a specific topic, you can use the search function in our public Knowledge Base. As&#8230;<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"ht-kb-category":[188],"ht-kb-tag":[],"class_list":["post-1174","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support-resources"],"_links":{"self":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb\/1174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/comments?post=1174"}],"version-history":[{"count":3,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb\/1174\/revisions"}],"predecessor-version":[{"id":1843,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb\/1174\/revisions\/1843"}],"wp:attachment":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/media?parent=1174"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=1174"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=1174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}