\r\n \t\t\t\t\tDid you know that you can get a free<\/strong><\/span> WHMCS license<\/strong> with our reseller hosting<\/a> plans? Give us a try! \ud83e\udd1d \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n Let’s begin!<\/p>\n \t\t \r\n \t\t\t\t\tYou have 2 options when it comes to how you want to handle Support Tickets in WHMCS.<\/p>\n We will cover how to Pipe your Email Messages into WHMCS at the end of this Knowledge Base article. \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n \t\t \r\n \t\t\t\t\tYou do not have to use the built-in Support functions of WHMCS. It is provided to you so you don’t have to use third-party solutions which are paid, such as ZenDesk, however use of WHMCS Support is not mandatory to sell products through WHMCS. \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n Step 1:<\/strong> First, log in to your WHMCS Admin. Once logged in, click the wrench in the top right corner, then click System Settings.<\/p>\n Step 2:<\/strong> Once the System Settings page loads, use the search function at the top to search for ‘support’, and the Support Departments option should load:<\/p>\n Step 3:<\/strong> Once the Support Ticket Departments area opens, you’ll see a list of your departments, as well as the Email Piping Paths to import tickets sent via email.<\/p>\n Click Add New Department to begin adding your first Support Department.<\/p>\n Step 4:<\/strong> You’ll see a few options when it comes to adding a new Support Department. Let’s review them! If you aren’t using POP3 Importing or Email Piping, you can click Add New Department to add this new Support Department into WHMCS, and you’re good to go!<\/p>\n If you are using POP3 Importing, or Email Piping, you’ll need to fill in the Mail Importing Configuration fields Continue reading to the next section for assistance.<\/p>\n \r\n \t\t\t\t\t\n You have 2 options when it comes to importing emails from 3rd party email systems:<\/p>\n Using Google requires setting up OAUTH or OAUTH2 in WHMCS which is beyond the scope of this tutorial. If you wish to set up POP3 Importing with OAUTH via Google, please review the WHMCS documentation on the subject by clicking here.<\/a><\/p>\n We will be covering how to import emails that go along with our support department using POP3.<\/p>\n \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n This section will help you add in email importing for the Support Department you’re creating. Let’s take a closer look at the Mail Importing Configuration fields, below:<\/p>\n Next, to have WHMCS automatically poll the email account(s) that goes with the Support Department(s) we’ve created, we need to create a cron job in cPanel to automate that process.<\/p>\n If you aren’t sure what a Cron job is, not to worry! A Cron job is basically a small script that runs at a preset time and automates a task for you.<\/p>\n The steps below will help you with this. Don’t worry if it seems complicated, we’re going to go step by step!<\/p>\n Step 1:<\/strong> In a new browser tab, log in to your cPanel. There’s a lot of ways to do this, but the sure-fire easiest way is to login to your Client Area<\/a>, then open your cPanel.<\/p>\n Step 2:<\/strong> Once your cPanel is open, use the search function at the top, and search for cron.<\/p>\n Click Cron Jobs to open the Cron Jobs utility.<\/p>\n Step 3:<\/strong> Scroll down to the Add a New Cron Job section in the Cron Jobs utility. This is where we’ll be adding the to have WHMCS automatically import the emails from the POP3 email accounts associated with our Support Departments.<\/p>\n Click the drop-down menu next to Common Settings and choose “Once Per 5 Minutes”.<\/p>\n The forms will prefill with the command structure to have the cron run once per 5 minutes and those fields should look like the ones below:<\/p>\n Step 4:<\/strong> Next, return to the tab in your browser where the WHMCS > Support Tickets area is open.<\/p>\n At the top of that page, you should see 2 Cron job entries, similar to the ones below:<\/p>\n \r\n \t\t\t\t\tWe have blurred out a little bit of the 2 Cron job paths at the top of the image. Yours obviously won’t have that blur. \ud83d\ude42 \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n Using your mouse cursor, copy the part of the path beginning at \/usr\/bin and ending in pop.php. Your selection should look like this:<\/p>\n \/usr\/bin\/php -q \/home\/YourcPanelUserName\/whmcsdata\/crons\/pop.php<\/p>\n Step 5:<\/strong> Return to the tab in your browser where cPanel > Cron Jobs is open.<\/p>\n In the Command field, paste the Cron path you copied from the previous tab.<\/p>\n When the text is pasted into the command field, it should look similar to this,\u00a0without the blurred out portion<\/em>.<\/p>\n\n
How to Create Support Departments in WHMCS<\/h2>\n
Creating a New Support Department (Without Email Importing)<\/h3>\n
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Creating a New Support Department (With Email Importing)<\/h3>\n \t\t
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<\/a><\/p>\nCreating the Email Importing Cron Jobs in cPanel<\/h3>\n
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