{"id":8632,"date":"2025-04-30T08:22:59","date_gmt":"2025-04-30T08:22:59","guid":{"rendered":"https:\/\/chemicloud.com\/kb\/?post_type=ht_kb&#038;p=8632"},"modified":"2025-04-30T08:22:59","modified_gmt":"2025-04-30T08:22:59","slug":"delegate-access-to-your-hostgator-account","status":"publish","type":"ht_kb","link":"https:\/\/chemicloud.com\/kb\/article\/delegate-access-to-your-hostgator-account\/","title":{"rendered":"How to Delegate Access to Your HostGator Account"},"content":{"rendered":"<p class=\"\" data-start=\"244\" data-end=\"498\">If you need to grant someone access to your HostGator account\u2014whether it\u2019s a developer, a team member, or the ChemiCloud Support team for a website migration\u2014HostGator allows you to assign user roles with specific permissions through the Customer Portal.<\/p>\n<p class=\"\" data-start=\"500\" data-end=\"555\">Below, we\u2019ll walk you through the process step-by-step.<\/p>\n<hr class=\"\" data-start=\"557\" data-end=\"560\" \/>\n<h2 id=\"understanding-user-roles\" class=\"\" data-start=\"562\" data-end=\"592\">Understanding User Roles<\/h2>\n<p class=\"\" data-start=\"594\" data-end=\"634\">HostGator supports three types of roles:<\/p>\n<ul data-start=\"636\" data-end=\"897\">\n<li class=\"\" data-start=\"636\" data-end=\"733\">\n<p class=\"\" data-start=\"638\" data-end=\"733\"><strong data-start=\"638\" data-end=\"657\">Primary Contact<\/strong> (One per account): Full control, including account holder info and billing.<\/p>\n<\/li>\n<li class=\"\" data-start=\"734\" data-end=\"820\">\n<p class=\"\" data-start=\"736\" data-end=\"820\"><strong data-start=\"736\" data-end=\"762\">Administrative Contact<\/strong>: Can manage services, make purchases, and add\/edit users.<\/p>\n<\/li>\n<li class=\"\" data-start=\"821\" data-end=\"897\">\n<p class=\"\" data-start=\"823\" data-end=\"897\"><strong data-start=\"823\" data-end=\"844\">Technical Contact<\/strong>: Limited to product maintenance and technical tasks.<\/p>\n<\/li>\n<\/ul>\n<div class=\"group pointer-events-none relative flex justify-center *:pointer-events-auto\"><button class=\"hover:bg-token-main-surface-secondary text-token-text-secondary pointer-events-auto rounded-lg px-1 py-1 opacity-0 transition-opacity duration-200 group-focus-within:opacity-100 group-hover:opacity-100\"><\/button><\/p>\n<div class=\"tableContainer horzScrollShadows relative\">\n<table class=\"min-w-full\" data-start=\"899\" data-end=\"1222\">\n<thead data-start=\"899\" data-end=\"939\">\n<tr data-start=\"899\" data-end=\"939\">\n<th data-start=\"899\" data-end=\"908\">Action<\/th>\n<th data-start=\"908\" data-end=\"918\">Primary<\/th>\n<th data-start=\"918\" data-end=\"926\">Admin<\/th>\n<th data-start=\"926\" data-end=\"939\">Technical<\/th>\n<\/tr>\n<\/thead>\n<tbody data-start=\"983\" data-end=\"1222\">\n<tr data-start=\"983\" data-end=\"1023\">\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"983\" data-end=\"1010\">Edit account holder info<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1010\" data-end=\"1014\">\u2705<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1014\" data-end=\"1018\">\u274c<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1018\" data-end=\"1023\">\u274c<\/td>\n<\/tr>\n<tr data-start=\"1024\" data-end=\"1057\">\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1024\" data-end=\"1044\">Edit billing info<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1044\" data-end=\"1048\">\u2705<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1048\" data-end=\"1052\">\u2705<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1052\" data-end=\"1057\">\u274c<\/td>\n<\/tr>\n<tr data-start=\"1058\" data-end=\"1095\">\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1058\" data-end=\"1082\">Add\/edit\/delete users<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1082\" data-end=\"1086\">\u2705<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1086\" data-end=\"1090\">\u2705<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1090\" data-end=\"1095\">\u274c<\/td>\n<\/tr>\n<tr data-start=\"1096\" data-end=\"1133\">\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1096\" data-end=\"1120\">Purchase new products<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1120\" data-end=\"1124\">\u2705<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1124\" data-end=\"1128\">\u2705<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1128\" data-end=\"1133\">\u274c<\/td>\n<\/tr>\n<tr data-start=\"1134\" data-end=\"1173\">\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1134\" data-end=\"1160\">Manage &amp; renew services<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1160\" data-end=\"1164\">\u2705<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1164\" data-end=\"1168\">\u2705<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1168\" data-end=\"1173\">\u2705<\/td>\n<\/tr>\n<tr data-start=\"1174\" data-end=\"1222\">\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1174\" data-end=\"1209\">Update domain WHOIS (Admin\/Tech)<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1209\" data-end=\"1213\">\u2705<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1213\" data-end=\"1217\">\u2705<\/td>\n<td class=\"max-w-[calc(var(--thread-content-max-width)*2\/3)]\" data-start=\"1217\" data-end=\"1222\">\u2705<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<hr class=\"\" data-start=\"1224\" data-end=\"1227\" \/>\n<h2 id=\"how-to-add-a-new-user-to-your-hostgator-account\" class=\"\" data-start=\"1229\" data-end=\"1275\">How to Add a New User to Your HostGator Account<\/h2>\n<p class=\"\" data-start=\"1277\" data-end=\"1316\">To delegate access, follow these steps:<\/p>\n<ol data-start=\"1318\" data-end=\"1825\">\n<li class=\"\" data-start=\"1318\" data-end=\"1399\">\n<p class=\"\" data-start=\"1321\" data-end=\"1399\"><strong data-start=\"1321\" data-end=\"1331\">Log in<\/strong> to your <a class=\"\" href=\"https:\/\/portal.hostgator.com\/\" target=\"_blank\" rel=\"nofollow noopener\" data-start=\"1340\" data-end=\"1398\">HostGator Customer Portal<\/a>.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1400\" data-end=\"1486\">\n<p class=\"\" data-start=\"1403\" data-end=\"1486\">Click your <strong data-start=\"1414\" data-end=\"1430\">profile icon<\/strong> in the top-right corner and select <strong data-start=\"1466\" data-end=\"1486\">\u201cUsers &amp; Roles.\u201d<\/strong><\/p>\n<\/li>\n<li class=\"\" data-start=\"1487\" data-end=\"1562\">\n<p class=\"\" data-start=\"1490\" data-end=\"1562\">On the \u201cAccount &amp; Users\u201d page, find your account and click <strong data-start=\"1549\" data-end=\"1562\">\u201cManage.\u201d<\/strong><\/p>\n<\/li>\n<li class=\"\" data-start=\"1563\" data-end=\"1651\">\n<p class=\"\" data-start=\"1566\" data-end=\"1651\">Scroll down to the <strong data-start=\"1585\" data-end=\"1615\">\u201cUser Roles &amp; Permissions\u201d<\/strong> section and click <strong data-start=\"1634\" data-end=\"1651\">\u201c+ Add User.\u201d<\/p>\n<p><\/strong><\/p>\n<p data-start=\"1938\" data-end=\"1969\">    \t\t<div class=\"hts-messages hts-messages--info   hts-messages--withicon \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\t\n<p data-start=\"1938\" data-end=\"1969\"><strong>Adding ChemiCloud Support?<\/strong><\/p>\n<p class=\"\" data-start=\"1971\" data-end=\"2086\">If you\u2019re adding <strong data-start=\"1988\" data-end=\"2010\">ChemiCloud Support<\/strong> to assist with your HostGator website migration, use the following details:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/chemicloud.com\/kb\/wp-content\/uploads\/2021\/08\/email-screenshot.png\" alt=\"\" width=\"480\" height=\"88\" \/><\/p>\n<p class=\"\" data-start=\"2169\" data-end=\"2292\"><strong>Recommended Role: Admin or Tech<\/strong> &#8211; this will allow our team to manage your hosting services and settings to ensure a smooth and seamless migration experience.<\/p>\n<p data-start=\"1938\" data-end=\"1969\">    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<\/li>\n<li class=\"\" data-start=\"1652\" data-end=\"1731\">\n<p class=\"\" data-start=\"1655\" data-end=\"1731\">Enter the <strong data-start=\"1665\" data-end=\"1673\">name<\/strong> and <strong data-start=\"1678\" data-end=\"1695\">email address<\/strong> of the person you\u2019d like to invite.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1732\" data-end=\"1802\">\n<p class=\"\" data-start=\"1735\" data-end=\"1802\">Choose the appropriate <strong data-start=\"1758\" data-end=\"1771\">user role<\/strong> (Administrative or Technical).<\/p>\n<\/li>\n<li class=\"\" data-start=\"1803\" data-end=\"1825\">\n<p class=\"\" data-start=\"1806\" data-end=\"1825\">Click <strong data-start=\"1812\" data-end=\"1825\">\u201cInvite.\u201d<\/strong><\/p>\n<\/li>\n<\/ol>\n<p class=\"\" data-start=\"1827\" data-end=\"1931\">The invited user will receive an email with instructions to set up their own credentials and access PIN.<\/p>\n<hr class=\"\" data-start=\"2294\" data-end=\"2297\" \/>\n<h3 id=\"managing-existing-users-for-your-hostgator-account\" data-start=\"2299\" data-end=\"2328\">Managing Existing Users for Your HostGator Account<\/h3>\n<p class=\"\" data-start=\"2330\" data-end=\"2367\">To update or remove an existing user:<\/p>\n<ol data-start=\"2369\" data-end=\"2627\">\n<li class=\"\" data-start=\"2369\" data-end=\"2434\">\n<p class=\"\" data-start=\"2372\" data-end=\"2434\">Go to the <strong data-start=\"2382\" data-end=\"2401\">\u201cUsers &amp; Roles\u201d<\/strong> section of your Customer Portal.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2435\" data-end=\"2491\">\n<p class=\"\" data-start=\"2438\" data-end=\"2491\">Click <strong data-start=\"2444\" data-end=\"2454\">\u201cEdit\u201d<\/strong> next to the user you want to update.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2492\" data-end=\"2559\">\n<p class=\"\" data-start=\"2495\" data-end=\"2559\">To <strong data-start=\"2498\" data-end=\"2519\">change their role<\/strong>, select a new one and click <strong data-start=\"2548\" data-end=\"2559\">\u201cSave.\u201d<\/strong><\/p>\n<\/li>\n<li class=\"\" data-start=\"2560\" data-end=\"2627\">\n<p class=\"\" data-start=\"2563\" data-end=\"2627\">To <strong data-start=\"2566\" data-end=\"2583\">remove a user<\/strong>, click <strong data-start=\"2591\" data-end=\"2603\">\u201cDelete\u201d<\/strong> and confirm the action.<\/p>\n<\/li>\n<\/ol>\n<hr class=\"\" data-start=\"2629\" data-end=\"2632\" \/>\n<p class=\"\" data-start=\"2634\" data-end=\"2771\">Whether you\u2019re working with a developer, a hosting provider like ChemiCloud, or someone helping manage your site, this feature keeps your account secure while giving them the access they need.<\/p>\n<p data-start=\"2634\" data-end=\"2771\"><strong>Looking for a Hostgator alternative? \ud83d\udc40 Join the growing club of happy customers who made the switch to better, faster <a href=\"https:\/\/chemicloud.com\/?utm_source=kb&amp;utm_id=tutorial&amp;utm_content=sg_colaborators#60b65e4e63b58\" target=\"_blank\" rel=\"noopener\">web hosting<\/a>!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you need to grant someone access to your HostGator account\u2014whether it\u2019s a developer, a team member, or the ChemiCloud Support team for a website migration\u2014HostGator allows you to assign user roles with specific permissions through the Customer Portal. Below, we\u2019ll walk you through the process step-by-step. Understanding User Roles&#8230;<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"ht-kb-category":[188],"ht-kb-tag":[],"class_list":["post-8632","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support-resources"],"_links":{"self":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb\/8632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/comments?post=8632"}],"version-history":[{"count":1,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb\/8632\/revisions"}],"predecessor-version":[{"id":8633,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb\/8632\/revisions\/8633"}],"wp:attachment":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/media?parent=8632"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=8632"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=8632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}