{"id":944,"date":"2018-05-03T12:55:53","date_gmt":"2018-05-03T12:55:53","guid":{"rendered":"https:\/\/chemicloud.com\/kb\/?post_type=article&#038;p=944"},"modified":"2020-03-25T14:42:28","modified_gmt":"2020-03-25T14:42:28","slug":"how-to-perform-a-traceroute-in-windows-mac-os-and-linux","status":"publish","type":"ht_kb","link":"https:\/\/chemicloud.com\/kb\/article\/how-to-perform-a-traceroute-in-windows-mac-os-and-linux\/","title":{"rendered":"How to Perform a Traceroute in Windows, Mac OS, and Linux"},"content":{"rendered":"<h3 id=\"what-is-a-traceroute\">What is a Traceroute?<\/h3>\n<p style=\"text-align: justify;\">Whether you are having trouble connecting to your website or you are experiencing slow network performance, our tech support team may ask you to perform a \u201ctraceroute\u201d to make sure there isn\u2019t a connectivity problem between your internet service provider and our server.<\/p>\n<p style=\"text-align: justify;\">A traceroute shows the route you take over the Internet to reach ChemiCloud\u2019s servers. This information can help us diagnose a possible network issue.<\/p>\n<h3 id=\"how-to-perform-a-traceroute-in-windows\">How to Perform a Traceroute in Windows<\/h3>\n<h4 id=\"windows-7-and-older\">Windows 7\u00a0and older<\/h4>\n<ul>\n<li>Click on the \u201cStart\u201d menu and type \u201ccmd\u201d into the search field (where it says \u201cSearch programs and files\u201d or \u201cStart search\u201d).<\/li>\n<li>Push the Enter key on your keyboard. A DOS prompt window will open up.<\/li>\n<li>Type the following command in the command window and press &#8216;Enter&#8217;:<\/li>\n<\/ul>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"null\">tracert -d yourdomain.tld<\/pre>\n<p><em>(remember to replace yourdomain.tld with your actual domain name)<\/em><\/p>\n<div>\n<p><em>Make sure to let the traceroute task finish completely; it can sometimes take several minutes.<\/em><\/p>\n<h4 id=\"windows-8-x-and-newer\">Windows 8.x\u00a0and newer<\/h4>\n<ul>\n<li>Use the search window, type\u00a0<strong>command prompt<\/strong>\u00a0and click on the\u00a0<strong>Command Prompt<\/strong>\u00a0result.<\/li>\n<li>Type the following command in the command window and press &#8216;Enter&#8217;:<\/li>\n<\/ul>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"null\">tracert -d yourdomain.tld<\/pre>\n<p><em>(remember to replace yourdomain.tld with your actual domain name)<\/em><\/p>\n<p><em>Make sure to let the traceroute task finish completely; it can sometimes take several minutes.<\/em><\/p>\n<ul>\n<li>You can copy and paste the traceroute results into an email by selecting the upper-left hand icon and selecting \u201cEdit -&gt; Mark\u201d<\/li>\n<li>You can now \u201cselect\u201d the text of the window using your mouse cursor. Select the text of the results and hit \u201center\u201d. This will put the text on the clipboard. You can then use your keyboard and press Control + V to paste the information your e-mail client or in a Client Area ticket reply.<\/li>\n<\/ul>\n<h3 id=\"how-to-perform-a-traceroute-in-mac-os\">How to Perform a Traceroute in MAC OS<\/h3>\n<ul>\n<li>Open up the Terminal by using Command + Space and type &#8216;Terminal&#8217;<\/li>\n<li>In the new terminal window, type the following command and press &#8216;Enter&#8217;<\/li>\n<\/ul>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"null\">traceroute -n yourdomain.tld<\/pre>\n<p><em>(remember to replace yourdomain.tld with your actual domain name).<\/em><\/p>\n<p><em>Make sure to let the traceroute finish completely; it can sometimes take several minutes.<\/em><\/p>\n<p>You should see similar information to the following when it finishes:<\/p>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"null\">PAULs-MacBook-Pro:~ paul$ traceroute -n kb.chemicloud.com\r\ntraceroute to kb.chemicloud.com (35.177.119.203), 30 hops max, 52 byte packets\r\n 1  10.8.0.1  54.835 ms  54.611 ms  54.580 ms\r\n 2  * * *\r\n 3  173.199.113.193  68.678 ms  65.984 ms  66.133 ms\r\n 4  * * *\r\n 5  62.115.58.193  62.412 ms  60.931 ms  54.802 ms\r\n 6  62.115.122.190  55.464 ms\r\n    62.115.122.178  57.065 ms\r\n    62.115.122.190  55.653 ms\r\n 7  62.115.134.27  64.443 ms  65.791 ms\r\n    213.155.136.98  67.438 ms\r\n 8  62.115.143.27  60.872 ms\r\n    62.115.136.194  56.683 ms\r\n    62.115.143.27  62.513 ms\r\n 9  213.248.79.242  61.373 ms\r\n    213.248.104.222  63.181 ms  62.904 ms\r\n10  * * *\r\n11  52.94.35.57  63.644 ms\r\n    52.94.35.23  64.577 ms\r\n    52.94.35.55  63.117 ms\r\n12  52.94.35.4  68.327 ms\r\n    52.94.35.40  79.591 ms *\r\n13  52.94.33.149  68.923 ms\r\n    52.94.33.157  64.314 ms\r\n    52.94.33.153  65.193 ms\r\n14  52.94.33.88  63.566 ms\r\n    52.94.33.76  62.424 ms\r\n    52.94.33.84  62.313 ms\r\n15  * * *\r\n16  * * *\r\n17  * * *\r\n18  * * *\r\n19  * * *\r\n20  * * *\r\n21  * * *\r\n22  * * *\r\n23  * * *\r\n24  * * *\r\n25  * * *\r\n26  * * *\r\n27  * * *\r\n28  * * *\r\n29  * * *\r\n30  * * *\r\nPAULs-MacBook-Pro:~ paul$<\/pre>\n<h3 id=\"how-to-perform-a-traceroute-in-linux\">How to Perform a Traceroute in Linux<\/h3>\n<ul>\n<li>Open a\u00a0<strong>Terminal<\/strong>\u00a0window using <strong>Ctrl + Alt + T<\/strong>.\u00a0 Simply hold all three keys at the same time, and a\u00a0terminal\u00a0window will\u00a0open.<\/li>\n<li>In the new terminal window, type the following command and press &#8216;Enter&#8217;<\/li>\n<\/ul>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"null\">traceroute -I\u00a0yourdomain.tld<\/pre>\n<p><em>(remember to replace yourdomain.tld with your actual domain name).<\/em><\/p>\n<p><em>Make sure to let the traceroute finish completely; it can sometimes take several minutes.<\/em><\/p>\n<\/div>\n<p style=\"text-align: justify;\">We hope this article has made this topic clearer and if you <strong>still have a question <\/strong>or<strong> need help,\u00a0<\/strong>please don&#8217;t hesitate to get in touch with our support team!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is a Traceroute? Whether you are having trouble connecting to your website or you are experiencing slow network performance, our tech support team may ask you to perform a \u201ctraceroute\u201d to make sure there isn\u2019t a connectivity problem between your internet service provider and our server. A traceroute shows&#8230;<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"ht-kb-category":[188],"ht-kb-tag":[],"class_list":["post-944","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support-resources"],"_links":{"self":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb\/944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/comments?post=944"}],"version-history":[{"count":3,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb\/944\/revisions"}],"predecessor-version":[{"id":1990,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb\/944\/revisions\/1990"}],"wp:attachment":[{"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/media?parent=944"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=944"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/chemicloud.com\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}