Scheduled Maintenance 2021-09-26 01:00 CDT

Resolved

09/24/2021 01:00

Priority:

High

Affected Resources: rs-dal.serverhostgroup.com

Start: 09/26/2021 01:00 CDT

During the above window, our data center technicians will be performing a kernel upgrade for the rs-dal.serverhostgroup.com server in the Dallas region. With this upgrade, you'll benefit from improvement in the overall security and stability of the server.

Please note: you will see a brief period of downtime while the maintenance is completed. Total downtime is expected to be up to 60 minutes during the maintenance window. 

We apologize for any inconvenience you may experience. If you have any questions regarding this status page, please let us know by contacting our support team.

Last Updated - 09/24/2021 05:20

Scheduled Maintenance 2021-09-07 00:15 CEST

Resolved

09/07/2021 00:15

Priority:

High

Affected Resources: rs-fra.serverhostgroup.com

The maintenance is still in progress at this point due to some unforeseen issues, we are actively working on this matter.

We apologize for the inconvenience you may experience.

-------------------------------------

Start: 09/07/2021 00:15 CEST
End: 09/07/2021 02:00 CEST

During the above window, our data center technicians will be performing a network upgrade for the rs-fra.serverhostgroup.com server in the Frankfurt region. With this upgrade, you'll benefit from improvement in the overall performance and stability of the server.

Please note: you will see a brief period of downtime while the maintenance is completed. Total downtime is expected to be up to 30 minutes during the maintenance window. 

We apologize for any inconvenience you may experience. If you have any questions regarding this status page, please let us know by contacting our support team.

Last Updated - 09/06/2021 23:23

Scheduled Maintenance 2021-08-29 02:30 EDT

Resolved

08/29/2021 02:30

Priority:

High

Affected Resources: rs-dal.serverhostgroup.com

Start: 08/29/2021 02:30 EDT

During the above window, our data center technicians will be performing a network upgrade for the rs-dal.serverhostgroup.com server in the Dallas region. With this upgrade, you'll benefit from improvement in the overall performance and stability of the server.

Please note: you will see a brief period of downtime while the maintenance is completed. Total downtime is expected to be up to 30 minutes during the maintenance window. 

We apologize for any inconvenience you may experience. If you have any questions regarding this status page, please let us know by contacting our support team.

Last Updated - 08/29/2021 04:50

Scheduled Maintenance 2021-08-29 02:30 EDT

Resolved

08/29/2021 02:30

Priority:

High

Affected Resources: rs2-dal.serverhostgroup.com

Start: 08/29/2021 02:30 EDT
End: 08/29/2021 03:30 EDT

During the above window, our data center technicians will be performing a network upgrade for the rs2-dal.serverhostgroup.com server in the Dallas region. With this upgrade, you'll benefit from improvement in the overall performance and stability of the server.

Please note: you will see a brief period of downtime while the maintenance is completed. Total downtime is expected to be up to 30 minutes during the maintenance window. 

We apologize for any inconvenience you may experience. If you have any questions regarding this status page, please let us know by contacting our support team.

Last Updated - 08/27/2021 14:45

Networking issues

Resolved

08/25/2021 08:41

Priority:

Critical

Affected Resources: rs3-ams.serverhostgroup.com

Update: All systems should now be operating normally, we'll be monitoring the situation for the next hours. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.


Our engineering team is investigating a networking issue affecting this server. During this time, you may experience intermittent packet loss or increased latency.

We apologize for the inconvenience and will share an update once we have more information.

Last Updated - 08/25/2021 08:50

Networking issues (rs4-nyc)

Resolved

07/15/2021 17:25

Priority:

Critical

Affected Resources: rs4-nyc.serverhostgroup.com

Update: All systems should now be operating normally in our New York region. We'll be monitoring the situation for the next hours. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Our engineering team is investigating a networking issue in our New York region. During this time, you may experience intermittent packet loss or increased latency. We apologize for the inconvenience and will share an update once we have more information.

Last Updated - 08/25/2021 08:50

Network Performance Issues (New York Region)

Resolved

08/13/2021 16:46

Priority:

Critical

Affected Resources: New York Region

Update: Our Engineering team has resolved the issue with networking in New York region. The networking service should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Update: Our Engineering team has implemented a fix for the aforementioned issue. We are continuing to monitor the situation closely. We apologize for the inconvenience and will share another update once the matter is fully resolved.

Update: Our engineering team has identified the cause of the networking issue with our New York region and is actively working on a fix. We will post an update as soon as possible.

Our engineering team is investigating a networking issue in our New York region. During this time, you may experience intermittent packet loss or increased latency. We apologize for the inconvenience and will share an update once we have more information.

Last Updated - 08/15/2021 10:45

Inbound Denial of Service attack

Resolved

07/14/2021 15:29

Priority:

Critical

Affected Resources: rs2-blr.serverhostgroup.com

Update: The Denial of Service attack issue has been resolved and full functionality has been restored. We'd like to thank you for your time and patience while this matter was ongoing and to apologize for any inconvenience caused by this matter. 

Update: we have detected another large inbound Denial of Service attack against and due to the size and scale of this attack, we have been forced to temporarily suspend network connectivity to this server, in an effort to mitigate this attack. We will provide updates as soon as possible. 

Update: Our data center Engineers managed to mitigate the attack and unsuspended the network connectivity to the server. All services on this service are now operational and websites accessible. We'll continue to keep an eye on it to ensure that everything is working as expected. 

Update: Our data center Engineers detected the source of the attack and at this moment, we are taking all of the necessary measures to mitigate the attack and resume all of the server services. We will keep the page updated when we have more information. We apologize for any inconvenience caused by this matter, and we'd like to thank you for your time and patience. 

Our systems administrators have detected an inbound Denial of Service attack against one of our Bangalore servers. Due to the size and scale of this attack, we have been forced to temporarily suspend network connectivity to this server, in an effort to mitigate this attack. 

Last Updated - 07/15/2021 17:11

Emergency Website Migration (rs2-blr to rs2-mbi)

Resolved

07/15/2021 09:30

Priority:

High

Affected Resources: rs2-blr.serverhostgroup.com

Final update: The migration of your website(s) to our new and improved cloud hosting infrastructure in Mumbai, India is now complete. We have finished copying all of your site(s) and email data to the new server.

IMPORTANT:

If you are using our DNS, it means that we were able to automatically switch your domain(s) to the new server and the sites started resolving from the new server right away, and you don’t have to take any further action. 

In case you are using a third-party DNS provider (e.g. Cloudflare), we cannot automatically point your domain name to the new server, so we need your help!

The new server IP address is 172.105.42.216, and you’ll need to update your DNS records to replace the old one. We recommend that you proceed with these changes right away to avoid any problems or downtime to your site(s). 

Your new server hostname is rs2-mbi.serverhostgroup.com. If you were using the server hostname for your incoming and outgoing email servers, you need to update your email application server settings to your new server hostname. If you were using your domain for your mail server host, you don't have to change anything.

The accounts on the old server are still active at this time. We will follow up in 48 hours to shut down the old server once we'll ensure that everything is working as expected from the new server.

Please double-check your site(s) to make sure that everything is working properly and don’t hesitate to contact us by replying to this email if you need any help.


Update: The migration is underway and the progress is currently at 90%. We'll continue to update this status page until the migration is fully complete.

Issue: During the past 24 hours, our data center engineers have detected multiple large inbound Denial of Service attacks against your server in the Bangalore region. Due to the size and scale of the attacks, we have been forced to temporarily suspend network connectivity to this server, in an effort to mitigate these attacks.

In order to completely resolve this matter, we will start migrating your website(s) to our completely new and improved cloud hosting infrastructure in the Mumbai, India region. With this migration, you'll benefit from an advanced DDoS Protection service. Our new data center's global network is protected by advanced DDoS mitigation, helping to fend off larger attacks towards our infrastructure, keeping good traffic, and block the bad, with no increased latency and no routing of your traffic to a third party.

In addition to a better DDoS Protection service, our new cloud infrastructure is set up based on AMD EPYC 7501 CPUs. The new processor offers epic performance results across the industry, packing a benchmark that blows the standard packages in hosting out of the water.

IMPORTANT:

The migration will begin at 09:30 EDT and finish today. We will handle migrating your website and all of its data, including emails, and if are using our DNS, we will be able to automatically switch your domain(s) to the new server after the migration is complete. In case you are using a 3rd-party DNS system (e.g Cloudflare), you will have to point your domain to the new IP address of your server: 172.105.42.216

We'll update this status page when the migration will be started and once the migration will be complete.

 

Last Updated - 07/15/2021 11:55

Degraded Outbound SMTP Service

Resolved

07/13/2021 14:16

Priority:

Critical

Affected Resources: SMTP Service

Resolved: We have identified the root cause of this issue. A configuration error resulted in mails between 3:20 PM UTC and 6:20 PM UTC being inadvertently quarantined. The quarantine system became overloaded, which caused delivery delays to continue for some time after the configuration error was corrected. We are releasing incorrectly quarantined emails, but it may be several hours before all such messages are released. 

Due to the delays introduced by this problem, some messages may have timed out of the queue. Non-delivery receipts are sent to the sender for all messages that time out this way.

Update: Mails in our queue from earlier this morning are slowly being delivered. It might take a few hours for all the queued mails to be delivered. All new emails are being delivered properly.

Update: We have scaled up our infrastructure to handle the emails that may have backed up. We are continuing to investigate and fix the root cause.

We are investigating slower than usual delivery of outbound SMTP emails. We will keep the page updated when we have more information. We apologize for any inconvenience caused by this matter, and we'd like to thank you for your time and patience. 

Last Updated - 07/14/2021 16:10

Degraded Performance in Mumbai Region

Resolved

06/16/2021 11:45

Priority:

Critical

Affected Resources: rs-mbi.serverhostgroup.com

The server should now be operating normally in our Mumbai region. We'll be monitoring the situation for the next hours. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.


Our Monitoring team has identified server performance issues to sites or services in our Mumbai region. During this period you may notice intermittent connectivity issues to your sites or time-out errors. We are currently working with our upstream provider on applying a fix and will update you as soon as the issue is fully resolved.

Last Updated - 06/16/2021 15:23

Emergency Maintenance

Resolved

06/04/2021 08:28

Priority:

Critical

Affected Resources: rs-mbi.serverhostgroup.com

We have been alerted to an issue affecting the physical host on which this server resides. To resolve this, the host requires emergency maintenance that must be performed immediately.

During this emergency maintenance, your website and account may not be accessible.

In most cases, you can expect Emergency Maintenance to last between 30 - 60 minutes. If additional time is required, we’ll update this status page with more information.

Your patience and understanding is greatly appreciated.

Last Updated - 06/04/2021 08:30

Emergency Maintenance

Resolved

04/21/2021 19:00

Priority:

High

Affected Resources: rs-fra.serverhostgroup.com

We're glad to inform you that the maintenance is now complete and everything is back on track. 


We've kicked off the maintenance for this server and is currently at 52%. Once it's complete, we'll follow up to confirm. 


Start: 2021-04-22 01:00 CEST 

End: 2021-04-22 05:00 CEST

During the above window, our data center technicians will be performing an infrastructure upgrade for the rs-fra server in the Frankfurt, Germany region.

Please note: you will see a brief period of downtime while the maintenance is completed. Total downtime is expected to be up to 4 hours during the maintenance window. 

We apologize in advance for the short notice and for any inconvenience you may experience.

Last Updated - 04/21/2021 21:19

Networking issues

Resolved

04/15/2021 15:14

Priority:

Critical

Affected Resources: rs-dal.serverhostgroup.com

All systems should now be operating normally in our Dallas region. We'll be monitoring the situation for the next hours. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.


Our engineering team is investigating a networking issue in our Dallas region. During this time, you may experience intermittent packet loss or increased latency. We apologize for the inconvenience and will share an update once we have more information.

Last Updated - 04/15/2021 16:02

Emergency Maintenance

Resolved

03/21/2021 13:10

Priority:

High

Affected Resources: rs2-singapore.serverhostgroup.com

The server has been running properly for the past 30 minutes and we can consider the situation solved at this point.


This is an update to let you know that the maintenance is still in progress and we'll update you as soon as it is complete. We appreciate your time and patience. 


Our data center technicians are currently performing an infrastructure upgrade for the rs2-singapore server in the Singapore region. With this upgrade, you'll benefit from improvement in the overall performance and stability of the server.  

Please note: you will see a brief period of downtime while the maintenance is completed. Total downtime is expected to be up to 2 hours during the maintenance window. 

We apologize in advance for the short notice and for any inconvenience you may experience.

Last Updated - 03/21/2021 18:56

Degraded Performance in Singapore Region

Resolved

03/09/2021 03:53

Priority:

Critical

Affected Resources: rs2-singapore.serverhostgroup.com

The server is now responding properly and we are still working on this situation.

We will provide additional updates as soon as possible.

===

Our Monitoring team has identified server performance issues to sites or services in our Singapore region. During this period you may notice intermittent connectivity issues to your sites or 503 Service Unavailable errors. We are currently working with our upstream provider on applying a fix and will update as soon as the issue is fully resolved.

Last Updated - 03/09/2021 04:29

Networking issues

Resolved

11/25/2020 17:29

Priority:

Critical

Affected Resources: rs-dal.serverhostgroup.com

All systems should now be operating normally in our Dallas region. We'll be monitoring the situation for the next hours. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.


Our engineering team is investigating a networking issue in our Dallas region. During this time, you may experience intermittent packet loss or increased latency. We apologize for the inconvenience and will share an update once we have more information.

Last Updated - 12/22/2020 09:19

Intermittent Network Issues

Resolved

12/20/2020 05:16

Priority:

Critical

Affected Resources: rs-dal.serverhostgroup.com

Our engineering team is investigating a networking issue in our Dallas region. During this time, you may experience intermittent packet loss or increased latency. We apologize for the inconvenience and will share an update once we have more information.


The network looks stable for the past 30 minutes. Our engineers identified the issue and they've fix it. However, we're keeping this server under close observation for the next 24 hours. Thanks once again for your patience and understanding!

Last Updated - 12/20/2020 06:56

Scheduled maintenance Frankfurt

Resolved

11/08/2020 17:00

Priority:

Critical

Affected Resources: rs-fra.serverhostgroup.com

As per the notification email sent last week our data center technicians will be performing a hardware upgrade for the servers in the Frankfurt region. With this upgrade, you'll benefit from improvement in the overall performance and stability of the server.

Please note: you will see a period of downtime while the maintenance is completed.

We apologize in advance for any inconvenience you may experience and we will continue to provide updates here.

Last Updated - 11/08/2020 16:58

Degraded Performance in Frankfurt Region

Resolved

10/27/2020 06:08

Priority:

Critical

Affected Resources: rs-fra.serverhostgroup.com

All systems should now be operating normally in our Frankfurt region. We'll be monitoring the situation for the next hours. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.


Our Monitoring team has identified server performance issues to sites or services in our Frankfurt region. During this period you may notice intermittent connectivity issues to your sites or 503 Service Unavailable errors. We are currently working with our upstream provider on applying a fix and will update as soon as the issue is fully resolved.

Last Updated - 10/27/2020 06:29

Degraded Performance in Frankfurt Region

Resolved

10/26/2020 06:14

Priority:

Critical

Affected Resources: rs-fra.serverhostgroup.com

All systems should now be operating normally in our Frankfurt region. We'll be monitoring the situation for the next hours. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.


Our Monitoring team has identified server performance issues to sites or services in our Frankfurt region. During this period you may notice intermittent connectivity issues to your sites or 503 Service Unavailable errors. We are currently working with our upstream provider on applying a fix and will update as soon as the issue is fully resolved.

Last Updated - 10/26/2020 06:55

Sydney Scheduled Maintenance

Resolved

09/29/2020 17:00

Priority:

High

Affected Resources: rs-syd.serverhostgroup.com

The maintenance is now complete and all systems should now be operating normally in our Sydney region. If you experience problems, please open a ticket with our support team. 


The Sydney network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packet loss while routes are updated across the redundant topology.

Last Updated - 09/29/2020 17:21

Networking Issues in AMS2

Resolved

09/29/2020 16:27

Priority:

High

Affected Resources: cvps427.serverhostgroup.com

From 09:02 UTC to 9:50 UTC, and then from 15:04 UTC to 16:30 UTC, our Engineering team observed an issue with intermittent failures and increased latency for networking in our AMS2 region. Users may have experienced packet loss/latency, connections issues, and/or errors or timeouts returned within their servers with regards to DNS resolution and queries. Our team was able to take quick action to resolve the issue that was causing those symptoms.

At this time, our Engineering team is monitoring this incident, and there may be residual issues with a subset of servers in our AMS2 region. We are actively monitoring and taking action as necessary and we will post an update as soon as we have further information.

Thank you for your patience thus far.

Last Updated - 09/29/2020 16:29

Degraded Performance in SFO2

Resolved

09/27/2020 13:22

Priority:

Critical

Affected Resources: rs2-sfo.serverhostgroup.com

Our Monitoring team has identified server performance issues to sites or services in our SFO2 region. During this period you may notice intermittent connectivity issues to your sites or 503 Service Unavailable errors. We are currently working on applying a fix and will update as soon as the issue is fully resolved.

Last Updated - 09/27/2020 13:28

Scheduled maintenance on rs2-sfo server

Resolved

09/27/2020 02:00

Priority:

High

Affected Resources: rs2-sfo.serverhostgroup.com

During the above window, our data center technicians will be performing a hardware upgrade for rs2-sfo.serverhostgroup.com server in the San Francisco region. With this upgrade, you'll benefit from improvement in the overall performance and stability of the server.

Please note: you will see a brief period of downtime while the maintenance is completed.


The estimated window had to be extended with 2 hours, your continued patience is appreciated!


The scheduled maintenance window has been closed, the server works properly and without any issues. However we will continue to keep an eye on it for the next couple of hours just to make sure everything performs as expected.

Last Updated - 09/27/2020 07:23

Degraded Performance in AMS3

Resolved

09/14/2020 04:06

Priority:

Critical

Affected Resources: rs3-ams.serverhostgroup.com

All systems should now be operating normally in our AMS3 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.


Our Monitoring team has identified performance issues to sites or services in our AMS3 region. During this period you may notice intermittent/slow connectivity issues to your sites. We are currently working on applying a fix and will update as soon as the issue is fully resolved.

Last Updated - 09/14/2020 19:25

Inbound Denial of Service attack

Resolved

08/25/2020 11:09

Priority:

Critical

Affected Resources: rs2-sfo.serverhostgroup.com

Our systems administrators have detected an inbound Denial of Service attack against your server. Due to the size and scale of this attack, we have been forced to temporarily suspend network connectivity to this server, in an effort to mitigate this attack. We apologize for any inconvenience caused by this matter and we'll continue to provide you with updates until the situation is resolved. 


Our data center Engineers detected the source of the attack and at this moment, we are taking all of the necessary measures to mitigate the attack and resume all of the server services. More updates will come in the next couple of minutes.


The situation has been fixed and we are taking drastic measures to make sure this will not happen again. 

Last Updated - 08/25/2020 13:57

Emergency maintenance

Resolved

07/06/2020 06:17

Priority:

Critical

Affected Resources: rs-sfo.serverhostgroup.com

We are currently performing an emergency maintenance on this server which is making it inaccessible either completely or sporadically.

During this maintenance, access to the server will not be possible. 

We apologize for this inconvenience and we will provide updates as soon as possible.

Last Updated - 07/06/2020 06:19

Issues with Storage Volumes in Singapore Region

Resolved

04/25/2020 15:13

Priority:

Critical

Affected Resources: rs2-singapore.serverhostgroup.com

Our Engineering team has resolved the issue with impacting storage Volume in the Singapore region and everything should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.


Our Engineering team is working to implement a fix to resolve the issue with impacting storage Volume in the Singapore region. We will post an update as soon as the issue is fully resolved.


Our Engineering team has identified the cause of the issue with impacting storage volume in the Singapore region and is actively working on a fix. We will post an update as soon as additional information is available.


Our Engineering team is currently investigating an issue impacting storage volume in the Singapore region. During this time, you may experience performance degradation or service disruption. We apologize for the inconvenience and will share an update once we have more information.

Last Updated - 04/26/2020 03:22

Networking Issues due to Internet Backbone Provider Outage

Resolved

04/21/2020 14:08

Priority:

Critical

Affected Resources: SFO1, SFO2, NYC1, NYC2, NYC3, and LON1

Our Engineering team has routed traffic back to the previously impacted major internet backbone provider, and our Engineering team has confirmed traffic is flowing normally. All services should be operating correctly at this time.


Please open a support ticket if you continue to experience any issues. We apologize for any inconvenience caused, and thank you for your patience!

Our Engineering team has confirmed that the outage from the affected backbone provider has been resolved. However, as a precautionary measure, our Engineering team will continue to monitor the situation overnight before utilizing this provider again for network traffic. In the meantime, please open a support ticket if you continue to experience any issues. 


Our Engineering team is aware of further disruption impacting our NYC1 region, due to the disruption from a major internet backbone provider. Users may have experienced outages with networking for servers in our NYC1 region. Our Engineering team has applied a fix to route around the disruption, and at this time, services in our NYC1 region should be starting to operate normally. We are continuing to monitor the situation closely, and we will share more information as it becomes available.


We are aware that disruption from a major Internet backbone provider has caused networking issues in multiple regions, including SFO1, SFO2, NYC1, NYC2, NYC3, and LON1. Our upstream provider has taken steps to route traffic away from this provider.

ChemiCloud users may have experienced issues or bad performance, including significant packet loss, with networking in these regions. While the workaround in place should mitigate these issues, users may continue to experience packet loss until the issue is fully resolved at the provider level.

We're continuing to monitor the situation, and our Engineers will continue to take proactive efforts to workaround this disruption.

Last Updated - 04/24/2020 10:20

Inbound Denial of Service attack

Resolved

04/17/2020 14:47

Priority:

Critical

Affected Resources: rs2-ams.serverhostgroup.com

The Denial of Service attack issue has been resolved and full functionality has been restored. We'd like to thank you for your time and patience while this matter was ongoing and to apologize for any inconvenience caused by this matter. 


Our systems administrators have implemented a fix to resolve the aforementioned issue and we are monitoring the situation. We will post an update as soon as the issue is fully resolved. 


Our systems administrators continue to work with our data center technicians to mitigate the Denial of Service attack issue. We'll update our status page as soon as more information becomes available. 


Our systems administrators have detected an inbound Denial of Service attack against your server. Due to the size and scale of this attack, we have been forced to temporarily suspend network connectivity to this server, in an effort to mitigate this attack. We apologize for any inconvenience caused by this matter and we'll continue to provide you with updates until the situation is resolved. 

Last Updated - 04/18/2020 09:03

Emergency Migration (rs-ams to rs3-ams)

Resolved

03/27/2020 09:00

Priority:

High

Affected Resources: rs-ams.serverhostgroup.com

The migration of your website(s) to our new server in the Amsterdam region is now complete. We have finished copying all of your site(s) and email data to the new server.

IMPORTANT:

If you are using our DNS, it means that we were able to automatically switch your domain(s) to the new server and the sites started resolving from the new server right away, and you don’t have to take any further action. 

In case you are using a third-party DNS provider, we cannot automatically point your domain name to the new server, so we need your help!

The new server IP address is 178.62.240.214, and you’ll need to update your DNS records to replace the old one. We recommend that you proceed with these changes right away to avoid any problems or downtime to your site(s). Please contact us if you have any questions or need help in this process.

Your new server hostname is rs3-ams.serverhostgroup.com. If you were using the server hostname for your incoming and outgoing email servers, you need to update your email application server settings to your new server hostname. If you were using your domain for your mail server host, you don't have to change anything.

The accounts on the old server are still active at this time. We will follow up in 4 days in order to shut down the old server once we'll ensure that everything is good with the new server.

Please double check your site(s) to make sure that everything is working properly and don’t hesitate to contact us by replying to this email if you need any help.


The migration is at 45%. We appreciate your time and patience while this migration is ongoing. 


As we speak, the migration is at 26%. We appreciate your time and patience while this migration is ongoing. 


The migration has been started and the data is being copied over the new server pretty fast. We expect the migration to be complete in less than 3 hours. We strongly advise you to not do any changes on your websites while the migration is complete. We appreciate your time and patience while this migration is ongoing. 


First of all, we would like to apologize for the downtime you experienced recently. In our efforts to fully resolve this incident, as a last resort our Systems administrators took the decision to do an emergency migration. 

On Friday, 27 March 2010 02:00 PM CET we will start migrating your website(s) to a new node. The migration will begin and finish on the same day and it won’t involve any downtime. We will email you again when your migration is completed.

With this migration, you'll benefit from improvement in the overall speed performance, security, and stability of the server.

We will handle migrating your website and all of its data, including emails, but if you are using a third-party DNS provider, it means that we will not be able to automatically switch your domain(s) to the new server after the migration is complete. 

If you choose not to use our DNS system, when your migration is complete, you will receive further instructions via email about the new IP address where you should point your website. 

If you have any questions regarding this email, please get in touch with our support team. 

Last Updated - 03/27/2020 11:48

Degraded Performance in AMS1

Resolved

03/26/2020 07:33

Priority:

Critical

Affected Resources: rs-ams.serverhostgroup.com

The network performance has been degraded once again and we are closely working with our DC to make sure a permanent fix will be deployed. At this moment, a full migration to a different node is taken in consideration as a potential permanent solution.


We have managed to totally eliminate the network issues and for the past 3 hours the cloud node is stable. We will continue to keep an eye on this just to make sure this kind of situation will not reoccur. Thank you for understanding!


We have applied all the necessary patches to eliminate the network congestion this way the cloud performance is back to normal standards. We will continue to keep this servers under close monitoring for the next couple of hours until we will consider this case as closed.


Our Monitoring team has identified network performance issues to sites or services in our AMS1 region. During this period you may notice intermittent connectivity issues to your sites. We are currently working on applying a fix and will update as soon as the issue is fully resolved.

Last Updated - 03/27/2020 04:55

Inbound Denial of Service attack

Resolved

03/21/2020 00:13

Priority:

Critical

Affected Resources: rs2-sfo.serverhostgroup.com

Our systems administrators have detected an inbound Denial of Service attack against your server. Due to the size and scale of this attack, we have been forced to temporarily suspend network connectivity to this server, in an effort to mitigate this attack. We apologize for any inconvenience caused by this matter and we'll continue to provide you with updates until the situation is resolved. 


Our data center Engineers detected the source of the attack and at this moment, we are taking all of the necessary measures to mitigate the attack and resume all of the server services. More updates will come in the next couple of minutes.


The situation has been fixed and we are taking drastic measures to make sure this will not happen again. 

Last Updated - 03/21/2020 02:35

Sydney Degraded Network Performance

Resolved

03/16/2020 16:56

Priority:

High

Affected Resources: rs-syd.serverhostgroup.com

We are currently experiencing degraded network performance in our Sydney location. Our network engineers are actively working with our upstream providers to resolve the issue as quickly as possible.

Last Updated - 03/16/2020 17:30

Degraded Network Connectivity in AMS2

Resolved

03/14/2020 09:00

Priority:

Critical

Affected Resources: rs2-ams.serverhostgroup.com

All systems should now be operating normally in our AMS2 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.


Our Monitoring team has identified network connectivity issues to sites or services in our AMS2 region. We are currently working on applying a fix and will update as soon as the issue is fully resolved.

Last Updated - 03/14/2020 09:48

Networking Issues in Bucharest Region

Resolved

11/27/2019 02:37

Priority:

Critical

Affected Resources: rs-buc.serverhostgroup.com

The networking issue has been resolved and full functionality has been restored. We'd like to thank you for your time and patience while this matter was ongoing and to apologize for any inconvenience caused by this matter. 


Everything has been running properly in the last 4 hours and the attack is being mitigated successfully, however, we are still keeping the server under close watch.


Our data center technicians have activated DDOS protection and a set of traffic filtering rules,  to resolve the aforementioned issue and are monitoring the situation. During this time you may experience network connectivity loss. We will post an update as soon as the issue is fully resolved. 


We are experiencing a large DDoS attack targeting the server at this time and the datacenter team is working on the mitigation of the attack right now.


The networking issue has been resolved and full functionality has been restored. We'd like to thank you for your time and patience while this matter was ongoing and to apologize for any inconvenience caused by this matter. 


Our engineering team continues to work to completely mitigate the connectivity issue. During this time you may experience network connectivity loss. We will post an update as soon as the issue is fully resolved. 


Our engineering team has implemented a fix to resolve the aforementioned issue and is monitoring the situation. We will post an update as soon as the issue is fully resolved. 


Our engineering team has identified the cause of the issue with networking across the Bucharest region and is actively working on a fix. We will post an update as soon as additional information is available.


Our engineering team is investigating a networking issue in our Bucharest region. During this time, you may experience intermittent packet loss or increased latency. We apologize for the inconvenience and will share an update once we have more information.

Last Updated - 12/02/2019 15:56

LiteSpeed webserver outage

Resolved

11/21/2019 10:19

Priority:

Critical

Affected Resources: rs-ams.serverhostgroup.com

The aforementioned issue has been resolved and full functionality has been restored. We'd like to thank you for your time and patience while this matter was ongoing and to apologize for any inconvenience caused by this matter. 


Our engineering team has identified the cause of the issue with the LiteSpeed web server and is actively working on a fix. We will post an update as soon as additional information is available.


Our engineering team is investigating an issue related to the LiteSpeed webserver. During this time your websites will not be reachable. We apologize for the inconvenience and will share an update once we have more information.

Last Updated - 11/21/2019 12:00

Networking Issues Across Multiple Regions

Resolved

09/30/2019 17:18

Priority:

Critical

Affected Resources: NYC, AMS, LON

The networking issue has been resolved and full functionality has been restored. We'd like to thank you for your time and patience while this matter was ongoing and to apologize for any inconvenience caused by this matter. 


Our engineering team has implemented a fix to resolve the aforementioned issue and is monitoring the situation. We will post an update as soon as the issue is fully resolved. 


Our engineering team continues to work to mitigate the connectivity issue. During this time you may experience network connectivity loss. We'll update our status page as soon as more information becomes available. 


Our engineering team has identified the cause of the issue with networking across multiple regions (NYC, AMS, LON) and is actively working on a fix. We will post an update as soon as additional information is available.


Our engineering team is investigating a networking issue in our NYC, AMS, LON regions. During this time, you may experience intermittent packet loss or increased latency. We apologize for the inconvenience and will share an update once we have more information.

Last Updated - 09/30/2019 20:38

Networking Issues in Amsterdam Region

Resolved

08/22/2019 12:14

Priority:

Critical

Affected Resources: rs-ams.serverhostgroup.com

Our engineering team has implemented a new mitigation effort we hope will address the networking issues impacting our Amsterdam region. We are continuing to monitor these regions, and users may still experience connectivity issues and errors with event processing.

---

Our engineers have been hard at work to ensure this issue is mitigated and we very much appreciate all of your patience and understanding during this process. We will be posting updates to our status page as our efforts continue.

--------------

Our engineering team continues to work to mitigate the connectivity issue in our Amsterdam region. During this time you may experience network connectivity loss. We apologize for the inconvenience and will share an update once we have more information.

Last Updated - 08/22/2019 17:52

Networking Issues in Amsterdam region

Resolved

07/24/2019 09:23

Priority:

Critical

Affected Resources: rs-ams.serverhostgroup.com

Our engineering team is investigating a networking issue in our Amsterdam region. During this time, you may experience intermittent packet loss or increased latency. We apologize for the inconvenience and will share an update once we have more information.


Our engineering team has resolved the aforementioned has been resolved. Once again we apologize for any inconvenience caused by this matter.

Last Updated - 07/24/2019 09:38

Networking Issues in New York

Resolved

06/26/2019 08:22

Priority:

Critical

Affected Resources: rs1-nyc.serverhostgroup.com

Our engineering team is investigating a networking issue in our New York region. During this time, you may experience intermittent packet loss or increased latency. We apologize for the inconvenience and will share an update once we have more information.

Last Updated - 07/24/2019 09:26

s1-bucharest maintenance window

Resolved

03/30/2019 17:37

Priority:

Critical

Affected Resources: rs1-bucharest.serverhostgroup.com

As per the email notification that was sent to you, we are currently performing server maintenance.

We will update this thread once this is complete.


The maintenance is complete and the server is back online. Thank you for your patience and understanding.

Last Updated - 03/30/2019 23:01

Network Degradation ( Bucharest )

Resolved

03/18/2019 03:30

Priority:

Critical

Affected Resources: rs1-bucharest.serverhostgroup.com

We identified a network issue on the Bucharest server and we are working on getting that fixed. We apologize for all the inconveniences caused. We will get back with more details in the next minutes,

Last Updated - 03/18/2019 03:32

Scheduled Maintenance - New York

Resolved

01/20/2018 04:00

Priority:

Critical

Affected Resources: rs1-nyc.serverhostgroup.com

During the above window, our data center technicians will be performing a hardware upgrade for our servers in New York region. With this upgrade, you'll benefit improvement in the overall performance and stability of the server.

Please note: you will see a brief period of downtime while the maintenance is completed. Total downtime is expected to be less than 60 minutes during the maintenance window.

We apologize in advance for any inconvenience you may experience. We will be providing updates until the maintenance is complete here.

If you have any questions please get in touch with us.


The maintenance is complete and the server is back online. Thank you for your patience and understanding.

Last Updated - 11/18/2018 07:33

High-performance cloud hosting services

Resolved

11/18/2018 07:30

Priority:

High

Affected Resources: rs1-nyc.serverhostgroup.com

 

During the above window, our data center technicians will be performing a hardware upgrade for our servers in New York region. With this upgrade, you'll benefit improvement in the overall performance and stability of the server.

Please note: you will see a brief period of downtime while the maintenance is completed. Total downtime is expected to be less than 60 minutes during the maintenance window.

We apologize in advance for any inconvenience you may experience. We will be providing updates until the maintenance is complete here.

If you have any questions please get in touch with us.


 

The maintenance is complete and the server is back online. Thank you for your patience and understanding.

Last Updated - 11/18/2018 07:33

Emergency Maintainance (s1-bucharest)

Resolved

01/04/2018 15:23

Priority:

Critical

Affected Resources: rs1-bucharest.serverhostgroup.com

We are currently performing an emergency maintenance on this server which is making it inaccessible either completely or sporadically.

During this maintenance, access to the server will not be possible.

We apologize for this inconvenience and we will provide updates as soon as possible.


 

The maintenance is complete and the server is back online. Thank you for your patience and understanding.

Last Updated - 01/04/2018 16:50

Emergency Maintenance (rs1-nyc)

Resolved

11/15/2017 16:00

Priority:

High

Affected Resources: rs1-nyc.serverhostgroup.com

Start: 2017-11-15 21:00 UTC
End: 2017-11-15 23:00 UTC

During the above window, our data center partner will be performing an upgrade of networking software throughout New York region. In most scenarios, this upgrade occurs seamlessly, with no impact on your websites, however, we have identified that a very small number of upgrades require manual intervention and may result in a brief downtime.

We're extremely sorry for any inconvenience here, but performing these upgrades are critical to significant improvements to the performance and reliability of the platform.

If you have any questions regarding this maintenance, please let us know by opening a ticket within Lab (https://lab.chemicloud.com).


The maintenance is complete and no dowtime was involved . Thank you for your patience and understanding.

Last Updated - 11/16/2017 05:44

Intermittent Network Issues

Resolved

11/13/2017 14:17

Priority:

Critical

Affected Resources: rs1-nyc.serverhostgroup.com

Our engineers detected an intermittent network issue affecting rs1-nyc and we're working with our data center to resolve it. We're really sorry for this situation and for all inconveniences caused - more updates to follow.


As an update, this is still a work in progress and our engineers are working to bring back this machine online.

We deeply apologize for this situation and we thank you for your understanding! We're still working on this matter and the rs1-nyc server will be back online as soon as possible.

This issue has been resolved and everything is running properly at this time. Please accept our apologies for any inconvenience caused by this outage. 

Last Updated - 11/13/2017 16:55

Servers relocation (Bucharest)

Resolved

08/30/2017 00:30

Priority:

High

Affected Resources: rs1-bucharest.serverhostgroup.com

This is just a reminder to let you know that on the night of August 29th to August 30th we will relocate our servers on Bucharest location to another data center in Bucharest. We are making this move to improve the performance of the services offered to our customers.

The hosting services that are on the Bucharest server location will suffer a period of downtime during the following relocation window:

Start: Wednesday, Aug 30, 2017, 00:30 UTC+2
End: Wednesday, Aug 30, 2017, 05:30 UTC+2

What will we improve with this relocation?

- Better connected network

- DDOS protection up to 100Gbs

- IPv6 network

- Switching to our own AS number

- Our direct contact with the non-stop technician team in the data center

- Growth space for new servers and services

The relocation involves shutting down servers, dismantling, loading, transporting them and mounting into new racks. In order to mount the servers as quickly as possible, new data cables, power cables, and new server rails are already positioned in the new racks.

Our data center partner will handle the entire move and no action is required on your part!

We've allocated 5 hours for this relocation, but if everything goes according to plan, the relocation should be completed under 5 hours.

Thank you for understanding and we apologize in advance for any inconvenience you may experience. If you have any questions or concerns regarding this email, please let us know by opening a ticket within Lab.


Further update: The servers relocation to another data center in Bucharest was completed with success. Thank you for your time and patience!

Last Updated - 08/30/2017 04:40

Intermittent Network Issues (s1-bucharest)

Resolved

08/28/2017 16:52

Priority:

High

Affected Resources: rs1-bucharest.serverhostgroup.com

We are currently facing issues with s1-bucharest server. We are actively working with our Data Center to identify the issue - all server services are affected. During this period, you might encounter issues accessing to your websites. We apologize for this inconvenience and we will continue providing updates as soon as possible.


The issue has been fixed! Thank you for your understanding!

Last Updated - 08/28/2017 18:29

Intermittent Network Issues

Resolved

07/19/2017 15:17

Priority:

Critical

Affected Resources: rs1-nyc.serverhostgroup.com

Our engineers detected an intermittent network issue affecting s1-nyc and we're working with our data center to resolve it. We're really sorry for this situation and for all inconveniences caused - more updates to follow.


The network issue has been resolved - thank you so much for your patience and understanding!

Last Updated - 07/19/2017 15:52

AutoSSL Service Disruption

Resolved

05/19/2017 15:18

Priority:

High

Affected Resources: All servers

We are currently facing issues with the AutoSSL service on all our servers. This is happening because our systems are communicating with Let's Encrypt servers and they just reported some problems with the OCSP responders. During this period, none of our customer's services are affected, the only problem is that any account that will be created from now on, will not obtain an SSL certificate automatically and customers must wait until Let's Encrypt will resolve this issue. We apologize for this inconvenience and we will continue to keep this thread updated.
-----
Thank you very much for your patience and understanding! This incident can be considered as resolved - all Let's Encrypt APIs are operational now. 

Last Updated - 05/20/2017 04:12

Scheduled Maintenance - wp1-nyc

Resolved

05/16/2017 03:00

Priority:

High

The maintenance is complete and all the services are running properly. Thank you for your patience and understanding.

-----
We will be performing an upcoming routine maintenance on the wp1-nyc server which will result in a brief period of downtime. Total downtime is expected to be less than 30 minutes during the maintenance window:

Start: Tuesday, May 16, 2017 03:00 EDT
End: Tuesday, May 16, 2017 04:00 EDT

Please note: you will see a brief period of downtime while the maintenance is completed.

We apologize in advance for any inconvenience you may experience. We will be providing updates until the maintenance is complete.

If you have any questions regarding this maintenance, please let us know by opening a ticket within Lab.

Last Updated - 05/16/2017 04:06

New York region network issues

Resolved

05/02/2017 09:59

Priority:

Critical

Affected Resources: All New York servers

We are currently facing issues with the all the server in the NewYork region. We are working with our Data Center to identify the issue - all server services are affected. During this period, you might encounter issues accessing to your websites. We apologize for this inconvenience and we will continue providing updates as soon as possible.


Update: This issue has been resolved and everything is running properly at this time.

Last Updated - 05/02/2017 10:38

lab.chemicloud.com | Emergency Maintenance

Resolved

02/01/2017 20:30

Priority:

High

Affected Resources: lab.chemicloud.com

We are currently doing an emergency maintenance for our client area (lab.chemicloud.com) which is making this service inaccessible either completely or sporadically.

During this maintenance, access to your lab account will not be possible. We apologize for this inconvenience. 


Update : lab.chemicloud.com is back online and working as expected.

Last Updated - 03/27/2017 22:55

s1-bucharest.chemicloud.com

Resolved

02/23/2017 09:18

Priority:

Critical

Affected Resources: rs1-nyc.serverhostgroup.com

We discovered some issues with the PHP installation on this server and because of the gravity of the situation we're working in this matter as we speak. Your patience and understanding are greatly appreciated!


Update: This issue has been resolved and everything is running properly at this time.

Last Updated - 03/27/2017 22:54

Scheduled Maintenance ChemiCloud Client Area

Resolved

03/26/2017 17:12

Priority:

High

Affected Resources: lab.chemicloud.com

Start: 2017-03-27 13:00 EST 
End: 2017-03-27 16:00 EST

During the above window, our Web Development team will be performing a routine maintenance for our client area (lab.chemicloud.com) which is making this service inaccessible either completely or sporadically. 


During this maintenance, access to your lab account will not be possible. We expect the actual disruption to be minimal.
 

In case you require our assistance during this maintenance, please don’t hesitate to get in touch with our Support team via Live Chat or by sending us an email at [email protected] 
 

We apologize for this inconvenience, and we will be providing updates until the maintenance is complete. 



Update: The maintenance is complete and everything is up and running.

Last Updated - 03/27/2017 22:54

s1-nyc | Network issues

Resolved

03/26/2017 00:23

Priority:

Critical

Affected Resources: rs1-nyc.serverhostgroup.com

Our System Administrators have identified an issue that is causing network disruptions and are currently working to resolve the issue. As soon as we have more information we will update this post.

Thank you for your patience and understanding.


Update: This issue has been resolved and everything is running properly at this time.

Last Updated - 03/27/2017 22:53

s1-nyc.chemicloud.com

Resolved

02/08/2017 19:24

Priority:

Critical

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically.

We are currently investigating this issue.


Update: This issue has been resolved and everything is running properly at this time.

Last Updated - 02/23/2017 09:20

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