Frequently Asked Questions

Have a question about the ChemiCloud platform?

General & Support

This section provides answers to some basic general ChemiCloud related questions.

Do you provide phone support?

Unfortunately, we do not have phone support at this time. However, you can always contact us via our 24/7 Live chat or Ticket System.

Do you have an affiliate program?

Yes, we have an affiliate program, you can find detailed information about it here.

Where is your company located?

CCHosting, Inc is a US-based company. Contact us.

Do you offer a free domain?

We surely do! Order an annual plan today and register a brand new domain name free of charge. We will renew your domain for free, as long as you have an active hosting service with us.

This offer covers the following extensions only: .com, .net, .org, .info, .biz, .name, .co.uk, .uk, .eu, .es, .com.es, .in, .ro, .com.au, .net.au, .nl.

The discount will be automatically applied to your cart at checkout.

Where are your data centers located?

We offer servers in San Francisco (US), New York (US), Amsterdam (EU), Bucharest (EU), London (UK), Bangalore (Asia) Singapore (Asia) and Sydney (Australia). Read more about our server locations.

Do you offer a free trial hosting plan?

We do not offer any free trial hosting plan/accounts however we have a money-back guarantee period which makes it easy to try our hosting services.

Do you allow adult content on your servers?

We do not allow adult content. This is described as pornographic material. We do allow certain types of artistic material. Please contact our support team via Live Chat if you have further questions.

Can I use Active Server Pages (ASP) on my site?

Unfortunately, we do not offer Windows at this time, but only Unix Servers.

Can I use PostgreSQL for my site?

Unfortunately, we do not offer PostgreSQL at this time, but only MySQL databases. We use MariaDB 10.2.25.

Billing

This section answers common billing questions about plans, payment, policies and more.

What currency do you charge in at ChemiCloud?

As an American company, ChemiCloud only charges in US Dollars (USD).

Do you accept all types of Visa, MasterCard and AmEx cards?

Yes, we do accept all the products issued by Visa, MasterCard, Discover or American Express including credit cards, debit cards, prepaid cards, charge cards, gift cards and virtual cards.

What are the minimum and maximum amounts for adding funds to my ChemiCloud account?

There’s a minimum amount of $10 and maximum of $500 limit you can add using a credit/debit card (Visa, MasterCard, Discover or AmEx) or PayPal.

Does ChemiCloud accept Bitcoin?

Unfortunately, we do not accept Bitcoin at this time. However, we do accept all the products issued by Visa, MasterCard, Discover or American Express including credit cards, debit cards, prepaid cards, charge cards, gift cards, and virtual cards.

Technical

This section provides answers to some technical related questions.

What type of virtualization do you use?

We utilize KVM ( Kernel-based Virtual Machine ) on 100% of our infrastructure.

What are the hardware specifications of your servers?

In order to achieve the highest possible performance, all of our servers use the latest-gen Intel CPU architecture with 100% SSD storage.

Do you offer DDOS protection with your servers?

DDOS protection is an additional layer of protection to keep our hosting infrastructure online and perform optimally even when they are the target of attacks. DDOS protection is included on all our servers, regardless of your plan size.

Updated on March 31, 2020

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