If you need to grant someone access to your HostGator account—whether it’s a developer, a team member, or the ChemiCloud Support team for a website migration—HostGator allows you to assign user roles with specific permissions through the Customer Portal.
Below, we’ll walk you through the process step-by-step.
Understanding User Roles
HostGator supports three types of roles:
Primary Contact (One per account): Full control, including account holder info and billing.
Administrative Contact: Can manage services, make purchases, and add/edit users.
Technical Contact: Limited to product maintenance and technical tasks.
| Action | Primary | Admin | Technical |
|---|---|---|---|
| Edit account holder info | ✅ | ❌ | ❌ |
| Edit billing info | ✅ | ✅ | ❌ |
| Add/edit/delete users | ✅ | ✅ | ❌ |
| Purchase new products | ✅ | ✅ | ❌ |
| Manage & renew services | ✅ | ✅ | ✅ |
| Update domain WHOIS (Admin/Tech) | ✅ | ✅ | ✅ |
How to Add a New User to Your HostGator Account
To delegate access, follow these steps:
Log in to your HostGator Customer Portal.
Click your profile icon in the top-right corner and select “Users & Roles.”
On the “Account & Users” page, find your account and click “Manage.”
Scroll down to the “User Roles & Permissions” section and click “+ Add User.”
Adding ChemiCloud Support?
If you’re adding ChemiCloud Support to assist with your HostGator website migration, use the following details:
Recommended Role: Admin or Tech – this will allow our team to manage your hosting services and settings to ensure a smooth and seamless migration experience.
Enter the name and email address of the person you’d like to invite.
Choose the appropriate user role (Administrative or Technical).
Click “Invite.”
The invited user will receive an email with instructions to set up their own credentials and access PIN.
Managing Existing Users for Your HostGator Account
To update or remove an existing user:
Go to the “Users & Roles” section of your Customer Portal.
Click “Edit” next to the user you want to update.
To change their role, select a new one and click “Save.”
To remove a user, click “Delete” and confirm the action.
Whether you’re working with a developer, a hosting provider like ChemiCloud, or someone helping manage your site, this feature keeps your account secure while giving them the access they need.
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