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How to Contact ChemiCloud Support Team

If at any time you have any questions and you didn’t find the answers in our Knowledge Base or need technical/billing assistance, please feel free to contact our support team.

We’re offering 24/7 Support via:

  • Support tickets (<10 mins First Reply)
  • Live chat (Instant Reply)

How to create a ticket in Lab

To create a ticket, log into your Lab → Support → Open New Ticket tab.

When you’re creating a ticket, you’ll have the opportunity to select the relevant department and subject for your issue.

Please make sure to provide us with a brief explanation of your issue and with the necessary steps to replicate if needed.

Additionally, you can include a screenshot in the attachment.

Once you will submit your ticket, one of our happiness engineers will get back to you shortly.

How to start a Live Chat conversation

If you prefer to get assistance by Live Chat, click the ‘Chat with Us’ button (bottom of the page – right-hand corner) that will follow you while browsing our website, or while being logged into your Lab.

Updated on June 29, 2019

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