You can cancel a hosting service if you’re the account owner. A cancellation request must be submitted via the client area only. Once we receive your cancellation request, our Billing department will confirm your request and process your cancellation shortly thereafter.
Before submitting your cancellation request, make sure that you have reviewed and accepted the money back guarantee and refund policies, a backup of all relevant data was obtained. Once a hosting service is canceled, the account is terminated from the server without a possibility of restoration.
1) Log into your Client Area and go to the Services section.
2) Click on the Manage Product button, and under Actions, click on Request Cancellation.
3) In the cancellation request form, you will be asked to describe the reason for cancellation and to choose the cancellation type:
- Immediate: your hosting service will be automatically canceled when the daily system cron runs (9 AM EST).
Suppose you place a cancelation request today at 8 AM EST, the service will be canceled and terminated on the same day at 9 AM EST. However, if you place the cancelation request today after 9 AM EST, your service will be canceled and terminated the next day at 9 AM EST.
- End of Billing Period – your service will remain active till the end of the current payment period. Afterward, the service will be automatically canceled and terminated at the due date.
That’s it! Now you know how to request a cancelation for a hosting service. Please don’t hesitate to get in touch in case you have any questions or need help!
Hi,
I wish to cancel my one month registration and receive a refund. Can you help?
Thank you,
I try to follow your cancellation of services instructions but do not see the option under services. Will you close my (TheFamillionheirsClub.com) account please.
Hello Youssef,
Thanks for your comment. There may have been a confusion, as you don’t have to wait for 60 days in order to have your website migrated over to us. But instead, you can benefit the free migration service within the 60 days from the activation of your hosting service. You can easily request a migration following the steps below:
1) Log into your Client Area.
2) Click on the Support icon located in the left menu.
3) Click on the Submit Ticket button and select the Migrations department.
4) Please make sure you provide us with the details required in the migration request form:
That’s it! From this point, our Migration experts will start the migration and keep you posted about the progress in your ticket.
Je canceled this service. Aujourdhui je parle avec un staff de cette service .pour imigrant mon web site .ma dis je dois attende 2 mois 60 jours ? Sa si pas correct dans le business alors stop this service e rembourser mon argent e bonne chanse