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Money Back Guarantee and Refund Policies

If you’re not completely happy within your first 45 days with ChemiCloud, we’ll refund your money. No hassle, no questions asked.

Money Back Guarantee Policies

The 45 Day Money Back Guarantee applies to the following services only:

  • Shared Web Hosting
  • Reseller Hosting
  • WordPress Hosting

A 15 Day Money Back Guarantee applies to the following services only:

  • Cloud VPS Hosting

Refund Policies

The 15 or 45 Day Money Back Guarantee does not apply to nor are refunds available for the following additional services:

  • Domain Name Registrations/Transfers/Renewals
  • Domain Name ID Protection (Whois Privacy)
  • Dedicated IP Addresses
  • SSL Certificates
  • SiteLock Website Security
  • Weebly Website Builder
  • SpamExperts E-mail Services
  • VPS Daily Remote Backups
  • WHMCS Licences
  • Paid Migration Service

Note that the 15/45 day period ends exactly 15/45 days from the day on which account was originally activated (not the day the order was placed).

It is not valid towards account renewals. The Money Back Guarantee is VOID if your account violates our Terms of Service, Service Agreement, or any of our policies in place. Setup fees are non-refundable. External services, such as but not limited to, dedicated IP addresses, installation charges, etc., are non-refundable.

Outside of the Money Back Guarantee, ChemiCloud has a no refund policy. However, on a case-by-case basis and at its sole discretion, ChemiCloud may award a pro-rated refund to a client.

Service credits issued to accounts are not eligible for a refund and will remain on the account for two (2) years after the last hosting account is canceled. If the service credit is not utilized within that time frame, said service credit is forfeited and You hereby agree to release ChemiCloud from all liability for use of such service credits.

Updated on March 25, 2020

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