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How Do I Cancel My Hosting Service?

You can cancel a hosting service if you’re the account owner. Before you can proceed with the cancelation request, make sure that you have checked our refund policies.

1) Log into your Client Area and go to the Services section.

2)  Click on the Manage Product button, and under Actions, click on Request Cancellation. 

3) In the cancellation request form, you will be asked to describe the reason for cancellation and to choose the cancellation type:

Before submitting your cancellation request, make sure that you have downloaded a backup of all necessary files. Once a hosting service is canceled, the account is terminated from the server without a possibility of restoration.

  • Immediate: your hosting service will be automatically canceled when the daily system cron runs (9 AM EST).

Suppose you place a cancelation request today at 8 AM EST, the service will be canceled and terminated on the same day at 9 AM EST. However, if you place the cancelation request today after 9 AM EST, your service will be canceled and terminated the next day at 9 AM EST.

  • End of Billing Period – your service will remain active till the end of the current payment period. Afterward, the service will be automatically canceled and terminated at the due date.

That’s it! Now you know how to request a cancelation for a hosting service. Please don’t hesitate to get in touch in case you have any questions or need help!

Updated on November 13, 2022

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Comments

  1. I try to follow your cancellation of services instructions but do not see the option under services. Will you close my (TheFamillionheirsClub.com) account please.

  2. Hello Youssef,

    Thanks for your comment. There may have been a confusion, as you don’t have to wait for 60 days in order to have your website migrated over to us. But instead, you can benefit the free migration service within the 60 days from the activation of your hosting service. You can easily request a migration following the steps below:

    1) Log into your Client Area.

    2) Click on the Support icon located in the left menu.

    3) Click on the Submit Ticket button and select the Migrations department.

    4) Please make sure you provide us with the details required in the migration request form:

    That’s it! From this point, our Migration experts will start the migration and keep you posted about the progress in your ticket.

  3. Je canceled this service. Aujourdhui je parle avec un staff de cette service .pour imigrant mon web site .ma dis je dois attende 2 mois 60 jours ? Sa si pas correct dans le business alors stop this service e rembourser mon argent e bonne chanse

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